With Leela almost going on a year since we found her up in the mountains of Miaoli, we figured it was time to start investigating our options on getting her neutered.
Thankfully we hadn’t had to take too many visits to the vet thus far. Apart from the usual vaccinations a puppy needs and some upset stomach problems, vet wise we’d gotten off rather lightly.
That said there was a regular guy we’d been visiting who we’d asked a few months ago what the procedure was pretty straight forward. All we had to do was bring Leela in to get weighed and then we’d sort out a day to get her neutered.
About a month ago now we walked into his store and as he was busy with a client, took a seat. As is common with vets here in Taiwan the consultation area is wide out in the open and this particular vet had no reception staff, it was just the one guy. Prior experience meant that we knew that if he was busy, there was nothing for it but to sit and wait.
On this particular occasion though after the woman’s dog was off the consultation table a conversation dragged on between the woman and the vet for what seemed like ages.
Originally I thought it was something to do with her dog but my girlfriend later told me the vet was bitching about his kids and how his wife controls them too much and keeps them too busy with study all the time (as far as stereotypes go I wish I was making that up but that’s what they were discussing…).
Not in a hurry to be anywhere and not the type of people to get irritated easily we waited patiently until they were done. Make no mistake, this conversation went on for roughly twenty minutes and both the woman and vet clearly knew we were sitting there waiting to see him.
Finally, roughly twenty painfully long minutes later they finished up and the vet went back to wipe down the consult table.
“what do you want?” He asked, sounding much more impolite when translated to English then the question sounds in Chinese.
My girlfriend told him we were looking to get Leela neutered and mentioned what he’d told us a month or so prior. To this we got a short quick answer.
“I’m busy, come back in a few months”.
And that was it. Over in a few seconds, he then addressed the next woman waiting with her dog leaving us with no other option to leave.
I know he was most likely having a bad day and previously he’d been a decent enough vet but as we left I made a mental note that I was never going to return. On its own his response might have been acceptable, hey if you’re busy you’re busy.
But making us wait that long while he indulged in conversation about family issues for nearly half an hour? Yeah, that’s some pretty shitty customer service right there.
Thankfully though, not all vets in Taiwan are dicks. [Read the rest of this entry...]