Newbie Guide: How to shop at MSY Australia
I had the mispleasure of trodding down to my local MSY computer store today to pick up a new USB drive for my dvd player.
Despite opening their first store over a decade ago it amazed me that there were people in the store today who still had no idea how the MSY shopping experience was supposed to work.
As I stood in the queue long enough to circle the Earth eighty four times I made a resolution to do my bit when I got out of there and write a guide on the do’s and don’ts of shopping at MSY.
With any luck this entry will eventually pull a decent search rank on google, so hopefully the next time some clueless moron rocks up to the counter the rest of us aren’t waiting forty five minutes whilst the store clerk attempts to explain to them that a portable dvd player doesn’t need windows to run BECAUSE IT’S NOT A FREAKING COMPUTER.
The Queue
The MSY queue is a right of passage. In order to bask in the heavenly immortality granting rays of the service desk you need to earn it and MSY only trade in minutes, or hours if you’re unlucky enough to be behind someone who hasn’t read this guide.
The worst thing you can do upon rocking up to an MSY store is to walk past everyone waiting outside, push your way into the store, have a look around and then exclaim loudly ‘JESUS CHRIST WHY IS THE QUEUE SO LONG?’
It’s long because they’re hands down the cheapest in town. No you’re not the first person to point out the queues are huge and those of us already standing in the huge queue are well aware of it’s length.
What, did you think we were all just standing outside for some fresh air?
Personal Hygene
It is a mandatory requirement that patrons of MSY do not engage in any manner of personal hygene. This includes brushing your teeth, changing your underwear in the last month, wearing deodorant, cutting your fingernails and maintaining that shaggy carpet growing out of your skull.
In fact MSY are so adamant that you don’t engage in any of the above luxuries that they actively screen you before you are let onto the premises. If you trigger the alarm expect the police to rock up and cart you away… and yes, you’ll have to join the back of the queue again upon bail.
The only MSY certified and approved hairstyles are the army crew cut, the spectacles-and-ponytail and the middle parting asian mushroom haircut. MSY is also the only place on earth where bright blue Dimmeys and Forges straight leg denim jeans are acceptable attire.
Bringing a girlfriend/hooker/Thai escort/daughter/wife/female companion of any species/computer part box with a female graphic on it to MSY
Bringing females to MSY is a gargantuan no-no. Sure it might seem like a good idea to bring a female companion with you to pass the time while you waste a few hours of your life waiting in a queue, but did you ever stop to think what it must feel like to be simultaneously eyeball raped by forty three thousand nerds?
Yeah that guy standing behind you in the queue breathing really hard, he doesn’t have asthma.
If you’re female companion is even half attractive has a vagina and breasts every guy in that queue is going to perve and at least once think about doing her over the MSY counter.
Nobodys going to admit it happens but it happens everytime a guy rocks up with a female. There’s just no way around the fact that standing in a queue is boring and playing a homemade porno in your head with random females is just something bored guys do.
Let’s face it, it’s infinitely more interesting then pretending to read the fine print on the boxes of computer parts you’re not interested in that are stacked up to the roof all around you.
Remember that most of the MSY patrons are sex starved losers who have nothing better to do then wait in huge lines to buy computer parts on a Saturday. So unless you’re comfortable with everyone in the queue blowing their virtual load all over her, leave the females at home with a magazine.
The Price List
Upon reaching the service desk the MSY sales staff will query you on three random products in their range. Give the wrong price on any one of the three products you are queried on and you will receive an instant life ban. For this reason it is important to have what can only be described as the sacred text of the Australian computer nerd committed to memory.
Do not waste everyone’s time by attempting to shop at MSY until you can recite the entire shopping list from memory.
Upon arrival at an MSY store it is mandatory that you grab a price list from the front desk. It is a little known fact that MSY single handedly are responsible for global warming with the sheer volume of price lists they print out. Because of this, you can always be sure there will be plenty of copies floating around so there is no excuse not to have one in your hands whilst you wait.
Even if you know exactly what you are after in the store do not miss the opportunity to study the price list whilst you wait in the queue. The price list might have changed 34 times since you last checked it just before you left home. Infact the product you saw on the price list before leaving your house might not even exist anymore and in order to save valuable time it is important that you familiarise yourself with the current price list.
If someone hands you a copy of the list you accept it. Do not ask questions, attempt to start up a conversation or refuse. If you refuse, MSY lore states that the other party is now entitled to challenge you to a nerd off covering three topics of his choosing.
Lose a MSY nerd off and expect to be life banned from the store.
The MSY Altar of Service
Upon reaching this holiest of holy places it is important that you do not make eye contact with the sales staff. They are the gatekeepers of the ridiculously low priced merchandise and must be respected at all times.
State clearly and concisely what it is you want and point to the price list if necessary.
Do not make idle chit chat.
Do not ask for suggestions.
Do not ask for comparisons between brands.
Do not ask why MSY never reply to your emails.
Do not try to haggle, MSY is not a charity. Their prices are set in stone by the Chinese government and are non-negotiable.
Lastly, Do not under any circumstances wait for the sales staff to rummage through their back room of miracles only to change your mind and ask for a different product when they return. If you do this expect a punch in the back of the head from the frustrated nerd waiting behind you.
From the moment you step up to the MSY altar of service a five minute countdown is automatically initiated. If you take longer then the allocated time to complete your transaction a trap door opens and you wind up at the back of the queue again.
For this reason it is important to know exactly what you want before you decide to leave your house. Be prepared for ‘no stock’ and have at least four backup products in mind just in case.
If you know nothing about computers do not waste everybody’s time and expect MSY to spend half the morning answering your dumbarse questions. Instead either bring a nerd friend with you to do all the talking or spend a few weekends on google reading up on what it is you’re after.
There is nothing more infuriating then waiting in line and hearing someone at the altar announce ‘Hi, i’ve come to buy a computer but I don’t know what i’m after specifically.’ It’s just not on, it’s worse then the holocaust, Hiroshima and being locked in your father’s basement and raped for 25 years.
JUST DON’T DO IT PEOPLE.
Hopefully we can all learn something from the guide and make shopping at MSY a more pleasurable experience for all involved. Feel free to print the guide out to take with you so you can reference what to do and not do once you’re at the store.
Well, that’s it from me. Till the next time one of my computer parts breaks and I need to replace it; My name is OzSoapbox and I’ll see you in MSY hell.
No related posts.


June 20th, 2009 at 3:53 pm Early_Grayce(Quote)
I went to MSY in Plympton twice and both times I was the only customer. The second time I went I had forgotten the name of the cable, “DVI-I (Dual Link) or DVI-D (Dual Link)” so I proceded to get the assistant to gather my $3,000 of goods as well as the two possible options of cables I wanted while I tried to remember, then the fun began.
I asked the lady to show me the cable ends that were relevant and she gave me a pannicked look but since the manager was looking for porn at his computer on the same counter she gave him a glance, I turned to him and asked him the difference between the cables but was met by the most disgruntled man on earth who denied me my request, then asked me what I had already bought.
My reply was that I had bought fuckall so far. He looked at the $3,000 pile of goods on the counter and the healthy wad of $100 notes in my hand, then the same stupid look as before crossed his face and he slinked back to his terminal to look for more porn.
The slightest bit of customer service would have been a lot more profitable for the Plympton branch that day as there was nobody there when I entered and the same until after I was out of sight of the shop.
I have driven past the shop on occasion and although there is no space in the shopfront I have never seen any more than three people in the store at once proving that to the majority of customers in Adelaide service is worth a premium, and if they piss anyone off here they may become another victim of Adelaides serial murder culture.
June 20th, 2009 at 4:04 pm ozsoapbox(Quote)
Wow Adeliade MSY sounds like another world.
If you were in an eastern states MSY and starting asking questions about cables the service assistant would have probably have just shouted ‘NEXT!’ and let you wander aimlessly to the side.
They turn over $1000′s of dollars in good every minute or so, it’s simply not worth their time to offer Harvey Norman service.
September 10th, 2009 at
[...] few days ago I decided on an Asus Eee PC netbook and set off to MSY to purchase one. The following is a review from someone who dislikes laptops (or netbooks or [...]
December 27th, 2009 at 3:43 pm msy lolol(Quote)
LOL.. so right man… its true lmaooo
December 29th, 2009 at 10:06 am Zenskas(Quote)
Doh, I hope the North Melbourne shop isn’t too bad, I want to get a new GPU, RAM and maybe some other small stuff but all this talk of super long lines makes me think it might be easier to spend the extra 15% and buy from somewhere else…
Anyway, nice guide!
December 29th, 2009 at 12:40 pm ozsoapbox(Quote)
Thanks, the more people that see this the better for all of us MSY shoppers!
I haven’t been to the North Melbourne store but I can say that in Melbourne Clayton and Malvern tend to be the nightmare shops. I’ve been to Box Hill three times and each time it’s been a walk in/walk out affair… although I haven’t gone on a weekend.
I think because Clayton is the warehouse so stock availability is greatest and Malvern was the first store that’s why they are the busiest. You can always do a MSY driveby of North Melbourne, if the queue is visible from the street keep driving
.
January 1st, 2010 at 12:46 pm Michael(Quote)
Is about time we had the MSY shopping edict published. Have been a shopper at Clayton for years. The usual routine go’s like this
1)Don’t be stupid enough to think its a department store you can Browse around, already have researched all the items you want on the web before going.
2)Already have printed out the price list at home with circles around the items you want to purchase remembering of coarse this is not a guarantee, they will be in stock so be prepared for the second choice if this is the case.
3)Upon entering the store realize that the only real defense against the body odor of the people around you is to in fact have worse body odor yourself and cures the fact you have bathed that day.
4)while lining up grab another price list and compare to the one you have just printed out and make amendments.
5) At this stage you will no doubt be able to hear an ongoing Nerd War between two patrons behind you. Under no circumstances try to engage Nerds while in combat, Even if you think they are wrong and that you know better they will likely turn on you if you interrupt.
6)To ignore the growing frustration of the Nerd War behind you imagine what the bored female companion of the patron in front of you looks like naked. (come on guys you all know we do it)
7)After finally reaching the counter be pleasant and prompt using your circled list to assist, Do not look surprised when you get informed of the Minor sir charge for using your credit card.
8)After paying for your good head straight for the door and fresh air being careful to not make eye contact with people still in the cue.
January 1st, 2010 at 7:13 pm Zenskas(Quote)
Yeah the North Melbourne shop is one of the smaller ones AFAIK, and I can’t make a drive by because I am traveling up from Tasmania to shop for a few days and not taking a car. Hopefully not too much of a line, and I hope they have what I want in stock!
January 2nd, 2010 at 7:58 pm ozsoapbox(Quote)
Wow is Tasmania really that bad for computer parts that people have to come over to Melbourne for a few days just to do some shopping?!
I guess MSY hasn’t arrived in Tasmania yet due to there being no Asians to run the place lol.
January 4th, 2010 at 6:11 pm Trevor(Quote)
No Asians in Tasmania? I’m there!
January 4th, 2010 at 6:59 pm ozsoapbox(Quote)
Might wanna think twice about relocating there champ.
Whilst there’s no Asians in Tasmania, unfortunately there’s an abundance of Tasmanians.
January 4th, 2010 at 9:06 pm Sydney cat(Quote)
That article is so true regarding MSY Auburn. I once dropped by at 11am in the morning on a Saturday on the way to SupercheapAuto, because I needed to quickly pick up a 100-pack of DVD-R. Damn queue was out the door. I thought “don’t these guys have a life on a Saturday morning?”.
Now MSY Auburn has moved to their new location, it is much less crowded. But it is only a matter of time until people realise where MSY has moved to and the queues will begin again. On the plus side, it is inside a small shopping mall, so you don’t have to stand in the sun anymore.
January 10th, 2010 at 2:30 pm Zenskas(Quote)
Haha no I’m not just coming up for a few days just for PC parts
Just a small shopping holiday, watch a movie at IMAX and some other stuff…cinemas generally suck down here.
But Tasmania is pretty bad as far as local PC shops, I use online stores like Shopping Square and Techbuy for most things and even after postage costs it is often a lot cheaper.
If MSY had a shop in Launceston, Tasmania they would make a killing. Everyone would go there when they find out it is so cheap. For example in two PC shops here it costs $100 for 1GB of DDR400 RAM. In MSY? $45!!! I still get some things locally though like recently I got two big Coolermaster Gladiator 600 cases and my Billion 5200N modem/router because these were not much more to buy here and postage for the cases would have been a fair bit.
January 12th, 2010 at 4:12 pm Grizbert(Quote)
For MSY newchums:
Check out the Seinfeld episode “The Soup Nazi”. Watch closely.
Do NOT attend on Saturday morning. The queues begin before they open.
January 23rd, 2010 at 10:59 pm mtarm1(Quote)
you do know MSY do post stuff through their slacks creek branch australia wide…
February 19th, 2010 at 9:08 am wot the(Quote)
im a pretty keen gamer and im prepared to spend big$$$ for wot i want.now im shit scared of going to msy after reading these horror stories
February 19th, 2010 at 1:52 pm ozsoapbox(Quote)
Nothing so much to be scared about just be prepared and don’t loudly complain when things don’t go to plan.
If I’m standing behind you I don’t want to listen to you whinge about their stock levels for ten minutes…
March 8th, 2010 at 6:43 pm OZinAotearoa(Quote)
I shop as MSY on a regular basis when in MEL. Leave serveral hundred of $$$ each time (Thank you TRS) Used to go to Malvern and then North Melbourne opened.
North Melbourne store staff are great and have had reasonable customer service. They even honour their gaurentees on a product unlike other stores and the computer fairs.
Do not expect the Harvey Norman bright lights etc. Go in, know what you want and get out.
March 22nd, 2010 at 9:58 pm Ross(Quote)
Love MSY. Go in there knowing I’m probably not going to walk out with exactly what I wanted, but I am going to get it for about the best price around.
Never had a problem with returns (which has only happened when its been my stupidity, not a faulty good). Generally, expect to be spoken to in a manner of fact tone – language barrier mainly. MSY is my first choice, it’s all about the $.
March 23rd, 2010 at 12:43 am Chris(Quote)
Hahaha! So True, I think the creators of MSY follow the Soup Nazi service method. For those of you playing at home, watch the Soup Nazi episode of Seinfeld.
April 2nd, 2010 at 6:09 pm Conman62(Quote)
Ha Ha Ha LOL.
I’m no techie and didn’t know what I wanted. I just wanted a fast PC which edits my ridecam video and also plugs in to my Sony Bravia. I went to the Plympton SA store and met Kasia….hot hot hot! with her low cut jeans and a bit of flesh showing..mmmmm
I started off with ‘Hi, i’ve come to buy a computer but I don’t know what i’m after specifically.’
She brought over the “Expert”. Actually, I was quite pleased with the service as he asked questions and came up with a spec…then printed it out for me….System price with screen & OS $2281.
About $700 over budget but the software and screen will do that. All high end gear so I’ll go back…..even if it is to look at Kasia again…..mmmmmm Luv Me Long Time!
April 2nd, 2010 at 10:41 pm ozsoapbox(Quote)
You saw a good looking girl working at MSY… what the hell?
The only time I’ve seen females working there they’ve been the wifey types who seem to be doing inventory or checking up on the money. Far, far from hot too.
Was Kasia asian or is MSY South Australia hiring non-asians!?
April 2nd, 2010 at 11:04 pm Conman62(Quote)
She’s Chinese for sure……& very nice!!
Just something about those jeans sitting low on her hips….mmmm
April 2nd, 2010 at 11:10 pm ozsoapbox(Quote)
Holy crap. Clearly the population of South Australia need some coaxing when it comes to embracing technology and MSY have responded by hiring hot staff.
Personally I’d feel a little weird buying computer parts from a hottie though. I mean it’s not like you’re going to get anywhere after she sees you buying computer parts by name.
I imagine if she’s half good looking she already cops her fair share of eyeball rape and ‘hey do you want to learn english?’ lead in questions from the desperados.
April 3rd, 2010 at 12:14 am Conman62(Quote)
HaHaHa no need for desperado tactics from me….Have a nice misses…..still, doesn’t matter where you get your appetite as long as you go home for dinner LOL.
April 12th, 2010 at 1:02 pm Tenchi(Quote)
Overall I’ve been happy with my experiences at the City Branch in Adelaide. I’ve had to return a couple of dead HDD’s and they were quite good about it.
Only requests I’d have is..
- If you have NFI go to Harvey Normans and waste their time.
- If you have half a clue do your research first. I recently got stuck behind 3 complete 60+ noobs buying a system.. Serious get your kids to build it for you or your grand kids.
And yes Adelaide MSY does have the occasional asian cutie ^_^
April 17th, 2010 at 2:09 am Ronsie(Quote)
You guys are funny, MSY is concentrating alot of focus on customer service lately…(esp auburn) but generally, when your a bad customer, and don’t greet with a nice “Hi”, they generally just want to get you in and out. If your nice, they’ll generally give advice if needed.
There is a trick i’ve seen as well, bring a girl along with you, and get her to ask the questions, the sale staff are more nicer, and helpful.
lol
April 18th, 2010 at 5:48 pm ozsoapbox(Quote)
The few girlfriends I’ve had tag along to MSY over the years have had pretty much no idea when it comes to computers. I imagine trying to get them to ask questions would be the same level of ‘not working’ when girls here translate for me in Chinese to local shops and they reply talking to me in Chinese. Naturally I have no idea so the conversation winds up going full circle between all three parties.
FRUSTRATING!
And besides, did you read the article – bringing girls to MSY is a BIG no no!
April 22nd, 2010 at 7:56 pm Black Wolf(Quote)
After Working at MSY in Adelaide and Holden Hill…..this is the best guide out there on how to make it in and out alive!
And No I ain’t Asian, but it was good fun for a job between jobs. But nothing worse then PC Nerds who think they know all….Including the PC tech who brings back a machine that was Faulty saying how crap the parts are….only to find that he didn’t have RAM installed.
Anyone can call them self a PC Tech, just Like I call my Self Dr Wolf.
June 3rd, 2010 at 1:38 am maclover(Quote)
omg guise, this is why pcs suck. ill always be a mac guy, they never break, theyre faster, and you can do so much more on them like imovie and garageband.
All you guys dont have a clue when it comes to computers if you think pcs are any gud. macs r only more expensive cuz there much better
June 3rd, 2010 at 1:42 am ozsoapbox(Quote)
^^ Why would you bother mac trolling an article on a computer retailer?
Don’t you have an overpriced and underperfoming iPad to go and purchase?
June 3rd, 2010 at 5:11 pm MSYShopper(Quote)
lol so true
June 8th, 2010 at 1:28 pm MSY Expert(Quote)
watching an episode of “The Soup Nazi” really is the only way to understand the “MSY Nazi” situation!
That soup place had the best soup and MSY has the best prices. All of you newbies out there, go watch it and study the techniques…Caaaarefully
one more thing: MSY in slackcreek didn’t have any Asians last time i went there.
June 8th, 2010 at 5:03 pm myob(Quote)
Be prepared to:
a) Wait 5 hours to get served
b) Only to get told “We don’t have it” in very broken english
ANYONE who opens a store needs to understand that a modicum of respect towards their own paying customers results in repeat business & therefore greater profits – I don’t give a rat’s arse HOW LOW your prices are – no-one likes being treated like shit just to save $50.
As for the Macwanker above who thinks “Macs never break” B.U.L.L.S.H.I.T
I’m a systems administrator at a school that just bought it’s first lot of Macs. ALL 42 of them have faulty hard drives that don’t work with Bootcamp and have to be swapped out!!!
June 10th, 2010 at 11:36 pm ronsie(Quote)
Lol MAC!? ahahah wtf is that piece of shit, my comp will thash any stupid mac’s out there without fail.
I like to see a mac overclock.. mac parts = crap! Mac-OS is decent.. but still prefer windows and linux
June 12th, 2010 at 6:09 pm DD(Quote)
Great article, very true (I got abused for standing at the wrong end of a queue of 3 people at the Broadway store).
For those of you using MSY Auburn, I also check out IT Estate (North Rocks) before heading out. They beat MSY prices on various products and their site actually lists the stock on hand. I’ve never had to wait as long as at MSY but you don’t get any love at IT Estate either – they just move boxes – although i did get free testing and help once on a system build that wouldn’t fire up.
The couple of super hot Asian girls working there make it a bonus. And no, I don’t work for them, just appreciate their prices and setup.
June 20th, 2010 at 1:36 am Miss Quick Service(Quote)
Some gold rule for shopping in those compuder stores
1. Please confirm what is you want is those store
2. When you come in the store please not talk like compuder king – we no interested
3. Please don’t waste some time in those store as the compuder user is ready to buy
4. Welcome all kind of compuder user especially those one with pocket on outside of pant
5. No sex girl comming in those store but for compuder user is a must
6. Best price is here. Tell your friend price is acceptable and clear
7. Best value and service is like golden duck.
8. Please bring cash or charge is high for those credit card
Thank you
Miss Quick Service
July 3rd, 2010 at 9:28 am miss alex(Quote)
i just had to say that the newbie guide was funny as hell, im not a computer person i was just looking for some prices so ur probably just guna disregard this comment anyway but i had to give props coz i thought that was absolutely hilarious!!
enjoy =] xx
July 3rd, 2010 at 12:01 pm ozsoapbox(Quote)
No worries miss alex, glad you enjoyed it!
July 26th, 2010 at 5:48 pm Luigi Lasagna(Quote)
ozsoapbox your article is Killa! My experience long time ago.
I go to the Plympton MSY store SA to get a part repaired or replaced under warranty. A woman who resembled a cow (no offense to milk bearing cows), asks me what I want so I explain in English. She looked at me dumbfounded (she speaks English and is Australian) so I repeat the part is faulty, under warranty and needs to be replaced or repaired.
So she tells me that MSY will need to test the part to see if it is faulty. Naturally I ask her how long will that take? her response: “how long is a piece of string?” – At this stage my head was spinning, (but I still try to remain calm). I explain again and she tells me to “fuck off”, I don’t know weather to throw her a hamburger or a piece of fruit? I think I would have received better results with a hamburger.
It gets better, then I am approached by this thing with 30 piercings in it’s face, an Emo?, and I am trying to figure out if it is male or female(and no, I am definitely not homophobic or anti-EMO). At this stage my facial appearance must have changed because the Emo ran to the back of the store like Flash Gordon.
I demand to see the so-called manager. He arrives, and his appearance looks like he has never seen a treadmill, deoderant, toothpaste, nor shaver in his life, his hair was definitely a fire hazard,(keep in mind I was still polite). I explained yet once again that the part needs replacing, or repair, and is under warranty. He looks at me and tells me to “fuck off” and smiles.
Now that was all I could take. The thought of jumping the counter and his face repeatedly hitting my fist, and blood everywhere, looked enticing. Then I thought to myself, why should I go to jail for this smelly weight watchers reject.
On leaving the store I told the (woman who resembled a cow), that she is a fat pig, and she should eat more fruit and vegetables or she will have a massive heart attack.
I was going to smoke up the 350 Chev, in front of the shop so they could taste the rubber as it drifts into the shop enterance, when I noticed a large infra red “shotgun proof” camera at the front of the shop. How no one in that shop has never had their head kicked in is a miracle, (or maby they have, hence the drastic security measure).
MSY is owned by one person I have been told, so I went to the Adelaide CBD store. The Asians are Killa, no mucking around, straight to the point, they really know how to do professional business.
I would rather pay four times more for a product than go to jail for grevious bodily harm, not worth it. Plympton MSY is a freak show. I heard that the Plympton MSY store was dismal but never in my wildest dreams could I imagine that it is full of drop-kicks. Things may have improved due to countless complaints to consumer affairs, who knows?
July 27th, 2010 at 1:52 am ozsoapbox(Quote)
I am so glad I didn’t go to the Plympton store, jesus christ sounds like my article would have been five times as long then. Can’t believe they actually told you to fuck off (wtf?).
So the urban legend goes MSY is owned by one Asian guy, which of course then begs the question how did a bunch of non asians wind up running an MSY store. Unless he’s franchising or something.
Either way the other plebs in the MSY queue are annoying enough, having to deal with tempermental staff is an extra headache nobody needs.
July 28th, 2010 at 6:00 am Luigi Lasagna(Quote)
The fuck off did not worry me too much, it was the included sarcastic smile from across the counter and the thought of his head repeatedly hitting my fist. Now that is what really worried me. Needless to say it was his very lucky day.
Come to think of it I think the behaviour was to provoke a person to cause extreme bodily injury, thereby claiming a (VIC) victims of crime payout, so he could sit on his fat arse some more.
I would not be surprised if more people dedicate the time like you have, to write about some of the practices of some of the MSY stores and some of their uncouth staff.
Obviously not all MSY staff are imbiciles, as pointed out in my previous post. I wish your advice was available when I had my encounter with the Plympton MSY store years ago.
As far as I know MSY is franchised, so that means if a product is purchased it can be returned to another MSY store in that state (with receipt of course).
I wish you were there on the day with a video camera to upload the episode on you-tube. Ahhh – The adventures of the MSY store, buyer beware.
July 28th, 2010 at 1:29 pm ozsoapbox(Quote)
Yeah video footage of that incident would have been quite amusing, if just to see and believe it actually happened.
I’ve had troubles doing this in the past. I bought a Logitech MX Revolution mouse from the Clayton store and had the left click on it start to go faulty by registering double clicks. I took it back to the Malvern store with receipt and they said I had to go to Clayton because if Logitech told them to refund the money on the item they couldn’t do it.
On a sidenote I did go back to the Clayton store and dropped the mouse off, 3 months later and I was leaving for Taiwan – I’d totally forgotten about the mouse. Never heard from MSY during that time or saw my mouse again.
July 29th, 2010 at 8:18 am Luigi Lasagna(Quote)
Sad to hear that you had trouble regarding the faulty mouse.
I think I got lucky when I found out that the stores are franchised and the company is owned by one or two persons.
It was a slip of the tongue from one of the workers at MSY and it came in handy when I went from Plympton to the Adelaide CBD store, with receipt and faulty part in hand.
Behind me was a line that went halfway down the road, but I could not care less. That day, I was on a mission. I stated clearly what was to happen (replacement of faulty part or my money back, plus I told them I just wasted $15 in fuel)
They were ever so friendly to me, they not only gave me a better product, but the original product’s price had dropped.
So I even got a refund for the fuel money as well.
I think in general most people will just give up and get messed around from one store to the other, but I have found that to go to the source is best; but one needs to remain firm or they will just waste their time, and MSY know this.
However I would never get them to build a PC for myself nor anyone else, by the time it would be ready the next model would be available. MSY is only good to get cheap products, but if one is unlucky to get a defective product, well then the fun begins.
When I went to the Adelaide CBD because I refused to go back to the Plympton store, Adelaide MSY told me that most of the complaints are from Plympton customers. This does not surprize me in the least.
Note – From memory, law states that if a product is purchased in a store that is in a chain, it can be returned at any store in that chain, (with reciept). Obviously if I purchased a faulty product in Adelaide and I happened to go to Tasmania on vacation, it would be ridiculous to expect anything from the Tasmanian store. That was just an example
I don’t even know if they have a store in Tasmania.
Any chances of condensing your MSY experiences and observations and putting it in PDF, to make the hellish MSY experience bearable and when are the MSY t-shirts coming out, ha ha…
“lost my sanity at MSY” “TORTURED @ MSY” “MSY till I DIE”
July 29th, 2010 at 1:20 pm ozsoapbox(Quote)
I dunno, maybe it’s just a South Australia thing. I’ve been behind some pretty frustrated nerds who, after trying their best to get MSY to take back stock or deal with some other enquiry only to hit a brick wall, appeared to be dangerously close to losing it and doing the nerd tantrum squeal thing.
Everytime I’ve witnessed it MSY have stoof their ground on the issue, I’ve never seen them back down. Maybe we just have more hardcore Asian salesmen in Victoria who knows.
You can’t really interact with a PDF file and besides, I think this blog post does a good enough job of letting others share their MSY experiences
. It’s really interesting reading other people’s MSY dramas lol. The ‘thank christ I’m not alone feeling’ leaves you all warm and fuzzy.
Not too sure about tshirts, as much as I loved the place for it’s prices I doubt me walking around Taiwan in a ‘Tortured @ MSY’ tshirt is going to mean anything to anyone!
August 15th, 2010 at 10:40 pm John Doe(Quote)
From what I know, one man owns all of the stores, it is not a franchise.
The examples of returning stock..
You will find it a hell of a lot easier to return stock interstate, than if you were to go to a different store in the same state.
For example, if you buy a P55A-UD4P from the Plympton SA store, and then go to the HOlden Hill store, you will be shuffled off rather quickly, however if you then go to the North Melbourne store, they will be happy to take the return for you, as of course it would be rather difficult for you to return it to the original store of purchase.
0–
I really wish the MSY managers would print off this article and stick it on the doors, for all to read. Would make the MSY shopping experience far better.
Also, at the person who was told to ‘fuck off’. Are you sure? If that happened, I am sure you could go to the city store and complain about it and something would be done. I have been in the Plympton store and been treated very nicely.
However from the angry manner in which it seems you went in there, can you really blame them? I was in a store the other day, and from what I heard, a customer had rung up and put something on hold, the ncome into the store to pick it up, and I think the part was missing or had been sold wrong, so it appeared on their system as in stock, however it was not, so the customer got extremely angry, eventually left in a huff and did a burnout in the parking lot…. I mean what is the point in destroying your tyres over such a small thing?
Also, I have noticed that there are a lot more not asian people working at least in South Australia than there used to be, and the Adelaide CBD and Holden Hill stores give me fine support if ever need be.
I’ve had a very pleasant experience in almost every time I have been to MSY, and the only time it has been worse than that is when I have not known what I was talking about. “What do you mean I should have told you I have a Wireless N modem router..”
I didnt even know there was a difference between g and n..
August 17th, 2010 at 2:46 pm Luigi Lasagna(Quote)
G’day – John Doe,
Interesting post you have, thanks for posting.
I cannot understand the logic in going interstate to return local stock – a rather expensive exercise one would think.
As for being told to “fuck off” some people have no education nor business etiquette, as I have mentioned in my previous post the Adelaide CBD store rectified the situation and mentioned that most complaints come from the Plympton store.
Again: Being told to “fuck off” did it really happen?
YES & I wish you were there, as it is obvious the concept is extremely difficult for some to comprehend.
Then you state: “However from the angry manner in which it seems you went in there, can you really blame them?”
You state the angry manner in which it seems I went in there,
can I really blame them?… Obviously you equate a false perception with the right to fail to offer any reasonable service/repair/exchange, with that of being told to “fuck off”. This is a most interesting rational and bizarre.
As for the burnout in the parking lot, if you are talking about Plympton, I cannot believe that a person would ruin their tyres in the first place, let alone in a carpark that does not exist, parking is at the front only (unless they purchased the abode next door).
Keep the comments coming every one, good, bad, ugly.
August 21st, 2010 at 11:41 pm MSY Shopper(Quote)
I think this article should be re-titled ”shop like men, not like your mothers”.
Hunt, gather and get the fuck out of my way. i have always shopped like that, so finding MSY was like like getting a free cake that’s made from vaginas and cash.
I don’t want to talk to you, or ask you questions. give me what i want, give it to me now. shut up move on. MSY is one of the most macho stores on earth, yet it’s populated by nerds. go figure.
i’ve not been back to a ”pay for smiles” store since i found MSY, and have never had a problem with any staff at the store i use (brendale QLD).
August 23rd, 2010 at 12:09 pm Luigi Lasagna(Quote)
MSY Shopper – “A free cake made from vaginas and cash” Yum, now your talking.
(Brendale QLD) – sounds like fuckin great place to pick up the odd PC part. Yeah I know what you mean about nerds, but it is a computer store, there has to be some nerds or it’s just not cricket. You know what I mean. Hey wait a minute, what if a bloke served you, would it be a cake made from kebabs, cash and garlic sauce?…
If there are any blokes working there, move them now to Tasmania. I like the concept of the vagina cake with cash – thats the go.
August 24th, 2010 at 1:51 am ozsoapbox(Quote)
Never in my wildest dreams did I think an article on shopping at MSY would turn into a discussion on vagina cake.
Ahh the general public, I love you.
September 16th, 2010 at 11:16 pm MSY Virgin(Quote)
I can’t freak’n wait to get to my local MSY store in Auburn. I’ll go during the week with a long list of specifics and plan-B bits. Thanks oz and to everyone who contributed to this post. My fave is:
Miss Quick Service: “2. When you come in the store please not talk like compuder king – we no interested”
I guess the boy scout in me knew it all along … be prepared.
September 21st, 2010 at 12:38 pm Anonymous(Quote)
I found MSY to be quite helpful and the service was great. I did ask questions and I did change my mind about a product.
I’m a complete hardware noob.
North Melbourne MSY = Win.
Also there was 3 customers before me.
I said to the guy at the counter sorry for being a noob and he said “well at least you’re not an overly cocky idiot who thinks he knows everything” we both laughed. I walked out of MSY with my new case and headset with a smile.
MSY isn’t that bad.
September 28th, 2010 at 10:50 am BigGayAl(Quote)
I went to MSY to buy a video card. There was a typical loser in front of me who decided he would waste everybody’s time by just standing there and asking “Are you sure this disk is 7200 rpm?”. The guy behind the desk just called NEXT and I handed over my price list with one product highlighted as I greeted the sales guy with “This one”.
He returned a minute later and said “No stock”. Prepared for this, I grabbed the price list, highlighted my 2nd choice and confidently responded “This one”.
When the second “No stock” reply came I felt a tinge of fear and nervously, but quickly, scanned the price list. With a wavering hand I highlighted a third card that appeared to be similar to the one I wanted.
“No Stock”. At this point I started feeling a bit sick I panicked. I couldn’t leave empty handed. Would buying a cheap SD card salvage the situation?
The rest is hazy. I heard a distant voice calling “NEXT”. I felt nauseous. Was it the realisation that I had wasted my Saturday morning or was it the smell of the next customer now leaning against me?
Next I remember, I was standing outside in the car park shaking. All eyes seemed to be fixed on me, at least those too far to be able to stare at the CG pretty girl on the video card poster. I could not believe I failed.
After getting home and having a good cry I honestly asked myself if I would pay 20 bucks more to avoid that experience. I don’t want to pay for chit-chat and smiles but being able to call the shop and ask if they have stock before driving there is valuable service. I have also started buying online and paying to get things delivered. I am not poor, I just don’t like to waste money but I realised that my obsession with saving that last $10 regardless of inconvenience was just not rational.
I have not returned to MSY and I feel great for it.
September 28th, 2010 at 4:19 pm ozsoapbox(Quote)
Love the story mate
.
Unfortunately that $10 saving is enough to keep most of us going back for the retail punishment that is MSY. $10 savings on PC parts is like some sort of kryptonite carrot on a stick to pc buyers – works every time!
December 9th, 2010 at 12:32 pm airtonix(Quote)
Hmm, Arrogant customer service, something I’ve only experienced with a variation.
I can’t be sure of this persons education, but apparently you can not purchase USB WiFi Sticks that have detachable antennas. I’m pretty sure this person felt violated by the heresy of such a thought.
It can’t be helped if the it eventuates that these people experience a few “out of work hours” incidents which entice them to re-evaluate their social outlook.
Personally, given such an affront to sensibility, I would return the smile and innocently ask of their favourite social gathering place, mentioning that it would be a shame to be the recipient of “unfortunate customer service”.
Remember, it is Adelaide and their righteous pride is their vanity.
March 9th, 2011 at 1:45 pm Luke(Quote)
You give the shop to much praise. I’ve shopped there for a long time and I know what I went when I go there, but this idea of right and passage to shop there is BS.
They are retailer selling computer parts, I don’t care if the customer doesn’t know what they want or has a few questions, they have the right to be served like anyone else.
The guy that wrote this article comes off with some sort of superiority complex, like you need a right to shop there. There are equally as cheap stores around and they have far better customer service. Don’t praise MSY for their arrogance and rudeness. I personally don’t even go their that much anymore as I tend to find cheaper prices at Centrecom, I switch bewteen the two.
You’re giving MSY far too much credit. Maybe when you have to go a return a product to them you will start to think differently and that extra $5 you may have saved wasen’t really worth it.
March 9th, 2011 at 3:29 pm ozsoapbox(Quote)
No it isn’t. This is MSY we’re talking about. FREAKING EM ESS WHY!
It’s not just a store, it’s a cult!
No, no they don’t. If they’re too bloody lazy to do their homework then GTFO and stay at home.
More stores should operate on the MSY business model, it’d save us so much time.
‘if you don’t do you’re homework then we don’t serve you’. Life would be bliss.
No, no there aren’t. MSY is hands down the cheapest in Melbourne… if not nationwide.
I’ve only shopped at Centrecom once, and that’s because MSY didn’t stock the monitor I was after. If the savings were $5 then yeah, I’d agree – go shop elsewhere.
When we’re talking $20-30 and more though the choice is easy. There’s a reason there’s huge arse queues outside MSY every weekend and Centrecom and the likes are usually empty.
LONG LIVE MSY!
(and down with retarded computer shoppers who have no idea!)
May 28th, 2011 at 12:58 am Huggies(Quote)
I go to MSY during the week and I find they don’t have any queue. If they do have one it’s generally one or two people in front of me. I always check the website before going to make sure I know what I want and if they have it in stock. Generally I’m out of the joint quick smart.
July 9th, 2011 at 11:08 am Jimity(Quote)
Great read !
I have two thoughts.:
1) What about the mono-brow types that go there ? Are they classified under B/O or nerd ? If they are “nerd”, are they full nerd or a sub-species ?
2) The B/O stuff – an experiment. Next time I go there on a Saturday I’m gonna bring a can of deodorant and spray that much that it leaves a strong after smell in the car. I’m hoping to prove I can create a “halo-effect” around my entire body – a buffer area that defeats the B/O of the unwashed to the point that it doesn’t come into contact with my body
July 10th, 2011 at 11:26 am ozsoapbox(Quote)
@Jimity
Given that the most likely reason they have a monobrow is because they’re too busy watching Star Trek or playing online – I’d say yeah they qualify as nerds.
Careful you don’t use linx then… you might actually attract a few of them otherwise.
September 14th, 2011 at 11:41 am Chris(Quote)
I just went to Fyshwick ACT store, and after my experience I came online to search for other frustrated customers.
Sign on door says open from 10.30am. I arrived at 10.25am so I thought I’d wait. I’m baby sitting today (ok, my bad… stupid of me to think that I could just quickly come in and buy a hard drive).
At 10.55am the store still wasnt open so I left. So did 3 or 4 other people who came and went in that time. How are these idiots still in business, and why doesnt a competitor open right next door and offer the same prices at even a reasonable service level. They’d make a killing!
For god’s sake, opening the store according to the sign on the door isnt hard!
September 14th, 2011 at 12:37 pm Pat(Quote)
The Canberra store does indeed have the oddest hours… but the staff there are much more in a state of hibernation than rude. Ive been in a few times and they’re actually quite nice, and if nothing else, make you feel like a slightly better person yourself for getting off the computer every now and then.
I’m pretty sure they open late as the two guys that work there (that I’ve seen) are in a constant state of All-night-LAN-party-sleep-deprivation, evidenced by the giant bag of Hungry Jacks on the counter that gets constant attention throughout the day.
Could you possible be there this morning for the Samsung 24″ for $160???
September 14th, 2011 at 7:24 pm Leo(Quote)
This is perfect.
Although I have a serious issue with the stereotype that is thrown around so lightly, Gamers are not Nerds, a Gamer is a Geek. Nerds study, Geeks game – there is a massive difference. There are instances where some unfortunate cross breeding of the species has occurred, these mutant-like creations are always torn between the two worlds.
Geeks are not limited to Games either, I equate geeks to hobbyists, if you’ve ever been into a hobby shop you will have noticed the similarities.
September 15th, 2011 at 10:20 am Ant(Quote)
The only time I’ve seen females working there they’ve been the wifey types who seem to be doing inventory or checking up on the money. Far, far from hot too.
I think hot may be a subjective term to people who are obsessed with computers. She wasn’t male may have been more fitting.
On the flip side of this spare a thought for people who know what they need in a hardware store and some 35 year old pimply geek, built like my little finger is at the trade counter asking which insulation will block the noise of his masterbation from his mum.
I hope I get to build houses for people who shop at MSY youll get what your given and if you have the hide to question why I have done something the way I have the reply wont be pleasant, but hey I’ll throw in a free toilet.
Allowing yourself to be degraded to save a few bucks, boys if you cant respect yourselves no women ever will.
December 23rd, 2011 at 11:36 am Steve(Quote)
This guide is pretty accurate. I shop at the Balcatta store in WA. The staff’s mood can vary according to the customers that day.
The first time I went after it opened the queue was held up by a woman asking them a million questions about every different printer they had in stock. Then when she FINALLY decided on one she started asking about wireless routers. There were many sighs in the queue, myself included and one or two people walked out.
I could see the guy at the counter become increasingly annoyed at this woman, as was everyone in the queue.
At the time they did have a “VIP” queue if memory serves me correctly (which it often doesn’t) for people who had ordered online but the “what do you know about a modem” types clogged that too. Hey, we’re ALL important, yeah?
Whenever the store isn’t full of browsers the staff are super relaxed and it makes everything so much easier.
I’d love to see a store with a proper VIP queue. Ordering online gives you your order number and a randomly generated PIN. You use the PIN to open a door and at the same time it tells the people at the counter you’re here for your order so one of them can go get it while the other deals with the current customer. Then all you have to do is walk up and pay.
The “normal” customers would go into a different part of the store stacked with printers and crappy speakers for the work experience kids to deal with.
December 23rd, 2011 at 11:49 am ozsoapbox(Quote)
OMG that sounds like heaven.
Please put this in writing and submit it to MSY the next time you’re there.
Take note Australia, this guy might just be the next marketing genius!
December 23rd, 2011 at 8:21 pm MATT(Quote)
Umm doesnt Umart already do this?? Order online, printout your order number. Arrive at store, enter your order number in PC to tell them your here to pickup. Your name gets called, Pay and off you go… Simple.
MATT
December 23rd, 2011 at 8:24 pm ozsoapbox(Quote)
Yeah but that’s UMart.
Seriously… Umart? Ew.
December 24th, 2011 at 11:23 am Sean M(Quote)
YOU PAY, YOU GO NOW!…Next!
December 24th, 2011 at 5:24 pm ausGeoff(Quote)
The mere fact that MSY’s web pages were designed under Windows 3.1 is enough to put me off ever stepping into one of their cattle crushes.
Fer fuck’s sake, this mob are supposed to be IT experts, and they still flog their stuff via a web page designed by a red/blue colourblind 14-year-old scriptkiddie in 1986. Does that promote any particular confidence in their prospective customers? Nope.
And interestingly, if like me, you have the (admittedly extensive) patience to do your on-line parts research, you’ll often find MSY are no cheaper than their competitors, and even in some cases not even as cheap.
MSY simply perpetuate this myth through forums such as Whirlpool—which is notorious for its various fanboy bases.
Shop elsewhere and save your time, and your elevated blood pressure.
December 25th, 2011 at 12:09 am ozsoapbox(Quote)
For me the convenience of MSY was always knowing I was getting either the lowest price in Melbourne or on par with others.
Download the PDF, do some product reviews and off I went.
Simple and easy…
January 10th, 2012 at 2:03 pm dazdaryl(Quote)
what a waste of time, you could have given people honest advice about researching their products and making choices on hardware that they wont regret. Instead you just made lame jokes about computer geek cliche’s and women.
“Prices set by the Chinese government” What garbage you speak man, why dont you try to explain to people about how msy is an importer and how the actual market supply chain works, and whether or not one should go to msy.
I hope your eyes turn to sand and fall out of your head, this is utter nonsense.
January 11th, 2012 at 1:03 am ozsoapbox(Quote)
In an article titled ‘Newbie Guide: How to shop at MSY Australia’, why the hell would I be giving out general advice on how to research products?
Dissapointment must follow you around a lot in your life.
If you can’t punch in a model number into Google it’s time to stop the merry-go-round and get off.